Terms And Conditions
Social Done For You Terms And Conditions
1. Background:
1.1 These Terms and Conditions relate to the Contract between the Company, ‘Social Done For You’ Limited, and the Client, as described in Section 2 below. When the Client first uses the Services, contained within the Company Website, this will be deemed to form the Agreement between the Client, and the Company, and the acceptance of these Terms and Conditions. If the Client does not agree with these Terms and Conditions then the Client MUST cease using the Company Website.
1.2 No part of the Company Website is intended to constitute a Contractual Offer capable of acceptance. The placing of an Order by the Client constitutes a ‘Contractual Offer’, and the Company’s acceptance of that Offer is deemed to occur upon the Company sending an Order Confirmation email to the Client indicating that the Order has been fulfilled, and Service has been implemented for the Client.
2. Definitions and Interpretation.
In these Terms and Conditions the following Definitions shall have the following meanings and Interpretation:
2.1 The Company: refers to ‘Social For You Limited’, who are the owners of the Company Website, and responsible for the delivery of the Services. The Company ‘Social Done For You Limited’, is a company registered in England, Company Number 09292660 with a Registered Business Address at 207, Regent Street, London, W1B 3HH, United Kingdom.
2.2 The Client: is any person who accesses the Company Website, accepts and agrees to comply with these Company Terms and Conditions and purchases the Company’s Services.
2.3 Account: is collectively the personal information, payment information, and credentials used by Clients to access Paid Content and/or any communications system on the Company Website.
2.4 Company Website: is the Website owned and developed by the Company and all of its contents, with access obtained via the following link https://www.socialdoneforyou.com/terms-and-conditions.
2.5 Content: is any text, graphics, images, audio, video, software, data compilations, and any other form of information, capable of being stored in a computer, that appears on, or forms part of, the Company Website.
2.6 Service: is collectively any on-line facilities, tools, services, or information that the Company makes available through the Company Website, either now or in the future.
2.7 Payment Information: are any details required for the purchase of Goods from the Company Website. This includes, but is not limited to, Credit/Debit Card Numbers, Bank Account Numbers and Sort Codes. The Company is compliant with the General Data Protection Regulations (GDPR) in the retention of all personal data.
2.8 System: is any on-line communication infrastructure the Company makes available through the Company Website, either now, or in the future. This includes, but is not limited to, Web-based email, message boards, live chat facilities and email links.
3. Age Restrictions: Persons under the age of 18 should only use the Company Website with the supervision of an Adult. Payment Information must be provided by, or with the express permission of an Adult.
4. Business Customers: These Terms and Conditions also apply to all Customers buying Services in the course of a business.
5. International Customers: If Services are being purchased from outside the United Kingdom, localised duties and taxes may be incurred. The Company is not responsible for these charges and makes no undertaking for any calculations, or estimates in this regard.
6. Intellectual Property:
6.1 Subject to the exceptions in Clause 7 of these Terms and Conditions, all Content included on the Company Website including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software, is the property of the Company, its affiliates, or other relevant Third Parties. By continuing to use the Company Website the Client acknowledges any such material is protected by applicable United Kingdom and International Intellectual Property Rights, and other applicable Laws.
6.2 Subject to Clause 7 the Client may not reproduce, copy, distribute, store, or in any other fashion, re-use material from the Company Website, unless otherwise indicated on the Company Website, or unless given express written permission by the Company to do so.
7. Third Party Intellectual Property:
7.1 Unless otherwise expressly indicated, all Intellectual Property Rights including, but not limited to, Copyright and Trademarks, in product images, and descriptions, belong to the Manufacturers, or Distributors of such products, as may be applicable.
7.2 Subject to Clause 8 the Client may not reproduce, copy, distribute, store, or in any other fashion, re-use such material, unless otherwise indicated on the Company Website, or unless given express written permission to do so by the relevant Manufacturer or Supplier.
8. Fair Use of Intellectual Property: Material from the Company Website may be re-used, without written permission, where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 applies.
9. Links to Other Websites: The Company Website may contain links to other Websites. Unless expressly stated, these Sites are not under the control of the Company, or that of their affiliates. The Company assumes no responsibility for the content of any such Websites, and disclaims liability for any, and all forms of loss, or damage, arising out of the use of them. The inclusion of a link to another Site on the Company Website does not imply any endorsement of the Sites themselves, or of those in control of those Sites.
10. Use of Communications Facilities:
10.1 When using the System on the Company Website the Client must do so in accordance with the following rules. Failure to comply with these rules may result in the Clients Account being suspended or closed:
10.1.1 The Client must not use obscene, or vulgar language;
10.1.2 The Client must not submit ‘Content’ that is unlawful, discriminatory, or otherwise objectionable. This includes, but is not limited to, ‘Content’ that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
10.1.3 The Client must not submit ‘Content’ that is intended to promote, or incite violence;
10.1.4 It is advised that submissions are made using the English Language, as the Company is unable to respond to enquiries submitted in any other languages;
10.1.5 The means by which the Client identifies themselves must not violate these Terms and Conditions, or any applicable Laws;
10.1.6 The Client must not impersonate other people, particularly employees, and representatives of the Company, or their affiliates;
10.1.7 The Client must not use the Company System for unauthorised mass-communication such as ‘Spam’, or ‘Junk mail’.
10.2 The Client acknowledges that the Company reserves the right to monitor all communications made to, or from, the Company Website System.
10.3 The Client acknowledges that the Company may retain copies of all communications made to, or from, the Company System.
10.4 The Client acknowledges that any information they send to the Company, through the Company System, may be modified by the Company in any way, and the Client waives their moral right to be identified as the Author of such information. Any restrictions the Client wishes to place upon the Company in the use of such information must be communicated to the Company in advance, and the Company reserves the right to reject such terms, and associated information.
11. Accounts:
11.1 In order to purchase Services on the Company Website, and to use certain other parts of the Company Website System, the Client may be required to create an Account, which will contain certain personal details, and payment information, which may vary based upon the Clients use of the Company Website, as the Company may not require Payment Information until the Client wishes to make a purchase for the Company’s Services. By continuing to use the Company Website the Client must agree and warrant that;
11.1.1 All information the Client submits is accurate and truthful;
11.1.2 The Client has permission to submit Payment Information, where permission may be required;
11.1.3 The Client will keep this Payment Information accurate and up-to-date;
11.1.4 The Clients creation of an Account is further affirmation of their agreement and warranty to these Terms and Conditions and Contract conditions.
11.2 For security reasons it is recommended the Client does not share their Account details, particularly the Username and Password. The Company accepts no liability for any losses, or damages incurred, as a result of the Clients Account details being shared by the Client. If the Client uses a shared computer, it is recommended that the Client does not save their Account details in that computers Internet Browser.
11.3 If the Client has reason to believe that their Account details have been obtained by another person without consent, they should contact the Company immediately to suspend the Clients Account, and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are fulfilled. In the event that an unauthorised purchase is implemented prior to the Client notifying the Company of the unauthorised nature of the purchase, the Company will then take appropriate action accordingly, at the Company’s discretion.
11.4 When choosing their Username the Client is required to adhere to all of the terms set out in Clause 10. Any failure to do so could result in the suspension, and/or deletion, of the Clients Account.
11.5 Once a Service has been purchased, there is an ‘Onboarding’ Process that can last up to seven days. The Clients Service may not begin until the ‘Onboarding’ Process has been completed.
12. Termination and Cancellation of Accounts:
12.1 Either the Company, or the Client, may terminate the Clients Account. If the Company terminates the Clients Account, the Client will be notified by email, and usually an explanation will be given for the termination of the Clients Account. Notwithstanding the foregoing, the Company reserves the right to terminate the Clients Account without giving reasons.
12.2 If the Company terminates the Clients Account, the Client is entitled to the remainder of time left on the their Service until their subscription lapses. Upon the Clients subscription lapsing the Service will be terminated.
12.3 The Company reserves the right to cancel any of the Clients Services without stating the reasons.
12.4 Due to the nature of the Company’s Services, and ‘Onboarding Process’, by purchasing the Company’s Service the Client will waive their Statutory Rights, under the Consumer Rights Act, for the 14 day ‘Cooling off’ period.
12.5 If the Client terminates their Account/Service, the Clients Service will remain active until the Clients current billing period has finished, unless the Client requests for their Service to cease immediately.
12.6 If the Company has changed the number associated with one or more of the Clients Social Media Accounts, then once the Clients Account/Service has been terminated, and the Clients subscription has lapsed, the Company is required to change the number back to the Account Holder within 14 days.
13. Services, Pricing and Availability:
13.1 Whilst every reasonable effort has been made to ensure that all graphical representations, and descriptions of Services provided by the Company, will correspond to the actual Services being supplied, the Company is not responsible for any variations from such descriptions. This does not exclude the Company’s liability for any mistakes due to the negligence of the Company, and refers only to minor variations of the correct Services, not different Services altogether. Please refer to Clause 15 for action to be taken with any alleged ‘Incorrect Services’.
13.2 All pricing information on the Company Website is correct at the time of going On-line. The Company reserves the right to change prices, and alter, or remove, any ‘Special Offers’ from time to time, and as necessary. All pricing information is reviewed by the Company and updated on a regular basis.
13.3 In the event that prices are changed during the period between an Order being placed by the Client for Services, and the Company processing that Order and taking payment, the price advertised at the time of the Order being placed will be honoured by the Company.
14. Orders and Delivery:
14.1 No part of the Company Website constitutes a ‘Contractual Offer’ capable of acceptance. Only the Clients Order constitutes a Contractual Offer which the Company may accept, at the Company’s sole discretion. The Company’s Contractual Acceptance is indicated by the Company sending the Client an Order confirmation email. There will only be a binding Contract between the Company and the Client once the Company has sent the Client an Order confirmation email.
14.2 Order confirmations from the Company, under Clause 14.1, shall contain the following information:
14.2.1 Confirmation of the Services ordered, including full details of the main characteristics of those Services;
14.2.2 Fully itemised pricing for the Services ordered, including, where appropriate, taxes, and any other additional charges;
14.2.3 Estimated implementation date of the Service being commenced.
14.3 If the Company, for any reason, does not accept the Clients Order, then under normal circumstances no payment shall be taken. But in the event, sums are paid by the Client in relation to that Order, they will be refunded by the Company within 14 calendar days.
14.4 All Services purchased by the Client will be commenced by the Company within 21 working days of the Company’s Order Confirmation e-mail, unless otherwise agreed with the Client.
15. Rectification Policy:
15.1 The Company aims to always provide high quality Services that are fault free, and comply with what was described.
15.2 If the Client receives Services which do not match those that the Client ordered, they should contact the Company within 14 calendar days to arrange for those Services to be rectified.
15.3 If any Services the Client has purchased have faults when they are implemented then the Client should contact the Company within 14 calendar days and request for the Services to be rectified.
15.4 In the event that the Company is unable to rectify the fault with the Services the Client can request a refund. Refunds will normally be issued within 7 days.
15.5 If any Services the Client has purchased develop faults within 7 calendar days of implementation, the Client may be entitled to a rectification of those Services, but not a refund. In order to arrange for such a rectification, the Client should contact the Company within the 7 calendar day period to arrange for the fault to be rectified. Once received, the Company will assess the Services, and the alleged faults, and if the Company determines, at the Company’s sole discretion, whilst acting reasonably and in good faith, that the fault is not a result of mistreatment by the Client, either deliberate, negligent or otherwise, the Company will rectify the issue at no additional cost to the Client.
15.6 If the Client is consumer based within the European Union, they have a statutory right to a “cooling off” period under the Consumer Rights Act. This period begins once the Clients Order is complete, and ends 14 calendar days after the Services have been implemented. If the Client changes their mind about the Services within this period, they must inform the Company within 14 calendar days of the implementation of those Services. The Company will assess whether the Client may be entitled to a refund, dependent on the costs already incurred by the Company in implementing the Services, and if so a refund may be issued within 7 days, and in any event no later than 14 calendar days after the Client has informed the Company that they wish to cancel under this provision.
16. How the Company use Personal Information (Data Protection):
16.1 All personal information that the Company may collect, including, but not limited to, the Clients name and address, will be collected, used, and held, in accordance with the provisions of the General Data Protection Regulations (GDPR), and the Data Protection Act 1998, and the Clients rights under those Acts.
16.2 The Company may use the Clients personal information to:
16.2.1 Provide the Company’s Services to the Client;
16.2.2 Process the Clients payment for the Services; and
16.2.3 Inform the Client of new services available from the Company. The Client may request that the Company stop sending the Client this information at any time.
16.3 In certain circumstances, for example, the Client wishes to purchase Services on credit, and with the Clients consent, the Company may pass the Clients personal information on to Credit Reference Agencies. These Agencies are also bound by GPDR and the Data Protection Act 1998 and should use and hold the Clients personal information accordingly.
16.4 The Company will not pass on the Clients personal information to any other Third Parties without first obtaining the Clients express permission.
17. Disclaimers:
17.1 The Company makes no warranty, or representation, that the Company Website will meet the Clients requirements, or that it will be of satisfactory quality, or that it will be fit for a particular purpose, or that it will not infringe the rights of Third Parties, or that it will be compatible with all Systems, or that it will be secure and that all information provided will be accurate. The Company makes no guarantee of any specific results from the use of the Company’s Services.
17.2 No part of the Company Website is intended to constitute advice, and the Content of the Company Website should not be relied upon when making any decisions, or taking any action of any kind.
17.3 No part of the Company Website is intended to constitute a contractual offer capable of acceptance.
17.4 Whilst the Company uses all reasonable endeavours to ensure that their Website is secure, and free of errors, viruses and other malware, the Client is strongly advised to take responsibility for their own internet security, and that of the Clients personal details and their computers.
17.5 The Company cannot be held responsible for any loss, or suspension of the Clients social media accounts, and any associated loss of earnings and/or negative effects of such a loss or suspension.
18. Changes to the Service and these Terms and Conditions: The Company reserves the right to change the Company Website, its Content, or these Terms and Conditions at any time. The Client will be bound by any changes to the Terms and Conditions from the first time the Client uses the Company Website following any changes. If the Company is required to make any changes to these Terms and Conditions pertaining to the Sale of Goods by Law, these changes will apply automatically to any Orders currently pending in addition to any Orders placed by the Client in the future.
19. Availability of the Website:
19.1 The Company Website, and any Service provided therein, is provided “as is” and on an “as available” basis. The Company gives no warranty that the Company Website, or any Service, will be free of defects and/or faults. To the maximum extent permitted by the Law the Company provides no warranties, express or implied, of fitness for a particular purpose, accuracy of information, compatibility, or satisfactory quality.
19.2 The Company accepts no liability for any disruption, or non-availability of the Company Website, resulting from external causes, including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
20. Limitation of Liability:
20.1 To the maximum extent permitted by law, the Company accepts no liability for any direct, or indirect loss, or damage, foreseeable or otherwise, including any indirect, consequential, special, or exemplary damages, arising from the use of the Company Website, or any information contained therein. The Client should be aware that their use of the Company Website, and its Content, is at the Clients own risk.
20.2 Nothing in these Terms and Conditions excludes, or restricts the Company’s liability for death, or personal injury, resulting from any negligence, or fraud, on the part of the Company.
20.3 Nothing in these Terms and Conditions excludes, or restricts the Company’s liability, for any direct, or indirect loss, or damage arising out of the incorrect implementation of the Services, or out of reliance on incorrect information included on the Company Website.
20.4 In the event that any of these terms are found to be unlawful, invalid, or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions, and shall not affect the validity, and enforceability of the remaining Terms and Conditions. This Term shall apply only within jurisdictions where a particular Term is illegal.
21. No Waiver: In the event that any party to these Terms and Conditions fails to exercise any right, or remedy contained herein, this shall not be construed as a waiver of that right, or remedy.
22. Previous Terms and Conditions: In the event of any conflict between these Terms and Conditions, and any prior versions thereof, the provisions of these Terms and Conditions shall prevail, unless it is expressly stated otherwise.
23. Third Party Rights: Nothing in these Terms and Conditions shall confer any rights upon any Third Party. The Contract created by these Terms and Conditions is between the Client and the Company.
24. Law and Jurisdiction: These Terms and Conditions, and the relationship between the Client and the Company shall be governed by, and construed in accordance with the Law of England and Wales, and the Company and the Client agree to submit to the exclusive jurisdiction of the Courts of England and Wales.